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What information do I need to get a gas quote?

FAQWhat information do I need to get a gas quote?

To request a quote from Synergy you will need the following: Your ABN/ACN An email address A contact telephone number An energy bill issued by your current provider The NMI or MIRN for your electricity and/or gas meter (these are unique identifying numbers that can be found on your energy bill) Alternatively, if you don't have these details at hand, please request a call back or feel free to contact us on 13 13 54. We'll help find the right solution for your business.

Synergy Business Energy

ToolSynergy Business Energy

Find the right electricity or gas plan for your business. The right plan will depend on your estimated annual energy costs or volume. Find out more.

I no longer want to receive promotional messages from Synergy

FAQI no longer want to receive promotional messages from Synergy

Aww snap! Are we coming on a little too strong? No worries – we’ll make sure we unsubscribe you from receiving Synergy promotional messages via email, phone or print. We'll still continue to notify you about updates to your electricity or gas supply including billing and changes to your account or energy contract. There are a couple of ways to opt out of receiving future, promotional messages from us... Call us on 13 13 53 - Monday to Friday, anytime between 7am - 7pm Or submit your request online: Select 'Unsubscribe me from receiving promotional messages' from the topic list. You'll just need to provide your account number and date of birth just to confirm your identity and check we have the right details.

How long will it take for Synergy to address my complaint?

FAQHow long will it take for Synergy to address my complaint?

We will work towards addressing your complaint within 20 business days. We will contact you by phone or in writing (if requested) if we need you to supply more information.If your complaint refers to issues that affect the payment of a bill by the due date, we will extend the payment deadline while your complaint is being investigated.We also undertake not to disconnect your electricity supply for non-payment of a bill where your complaint relates directly to your bill, while your complaint is being reviewed.You have a right to have a complaint considered by a senior employee within Synergy if you are not satisfied with the manner in which the complaint is being handled.

How to set up a Synergy billing account

FAQHow to set up a Synergy billing account

You will need a Synergy billing account for electricity at your new home. We’re here to help you get it set up. To get started, you’ll need to have these details ready:  Your new home address  Your contact details Your move-in date Your landlord’s contact details (if you’re renting) Your banking details or debit/credit card (if you want to set up direct debit)* * Synergy Direct Debit Agreement terms and conditions apply.

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